Refund policy

Cancellation, Returns and Refund Policy

Last updated: 29 October 2026

This policy applies to purchases from the Microbes Decoded online store at https://ucjj41-cv.myshopify.com (the "Store"). The Store is operated by Dr. Mahnoor Ayoub, trading as Microbes Decoded ("Microbes Decoded", "we", "us", "our"). Please read this policy before placing an order.

1. Summary

  • You can cancel any order, including a pre-order, before it is dispatched and receive a full refund.
  • After an order has been dispatched, we do not accept cancellations, returns or exchanges because you have changed your mind.
  • If your order arrives damaged, defective or incorrect, is incomplete, or is not delivered, we will put it right as described in sections 5 and 6.
  • Refunds are made to the original payment method.

2. Cancelling before dispatch

Orders, including pre-orders, are expected to be dispatched within 2 days after they are placed (see our Shipping Policy), so please contact us as soon as possible if you want to cancel. Contact us through our Contact page, by email at support@microbsdecoded.shop or by phone on +91 6005736612, with your order number and the email address used for the order.

If your order has not been dispatched when we receive your request, we will cancel it and refund the full amount you paid to your original payment method.

If your order has already been dispatched when we receive your request, it can no longer be cancelled for a change of mind. Your rights in sections 5 and 6 still apply.

3. Pre-orders

Pre-orders are paid in full at checkout to reserve your item. You can cancel a pre-order for a full refund at any time before it is dispatched, as described in section 2. Dispatch and delivery times are estimates, as explained in our Shipping Policy.

4. After dispatch: no change-of-mind returns or exchanges

Once an order has been dispatched, we do not accept cancellations, returns or exchanges because you have changed your mind, ordered the wrong item or no longer need it. Please check your order, including the product, quantity and delivery address, before completing checkout.

This does not affect your rights if an item is damaged, defective, incorrect or missing, or if your order is not delivered.

5. Damaged, defective, incorrect or missing items

If your order arrives damaged or defective, you receive the wrong item, or something is missing from your order, please contact us as soon as possible after delivery through our Contact page, by email at talha26830@gmail.com or by phone on +91 6005736612, and include:

  • your order number;
  • photos of the item and its packaging, including the shipping label, where possible; and
  • a short description of the problem.

Reporting promptly helps us investigate with our delivery partner. It does not limit any rights you have under applicable law.

Once we have confirmed the problem, we will send you a replacement at no extra cost or, if a replacement is not available, refund the amount paid for the affected item to your original payment method. If we need the item back, we will tell you how to return it, at no cost to you. Please do not send items back unless we ask you to.

6. Orders not delivered

Delivery is expected approximately 3 days after dispatch, but this is an estimate. If your order has not arrived within a reasonable time after dispatch, please contact us with your order number. We will check with our delivery partner. If the order is confirmed lost or cannot be delivered for reasons that are not your responsibility, we will send a replacement or give you a full refund.

7. Other refunds

You will also receive a full refund to your original payment method if:

  • we cancel your order, for example because of a pricing or listing error or because we are unable to fulfil it;
  • we are unable to fulfil your pre-order; or
  • you were charged more than once for the same order because of a payment error, in which case the duplicate charge will be refunded.

8. How refunds are paid

All refunds are made to the original payment method used for the order. After we have issued a refund, the time it takes to appear in your account depends on your bank or payment provider.

9. Your legal rights

Nothing in this policy excludes or limits any rights you have under applicable Indian law, including the Consumer Protection Act, 2019.

10. Contact us

For questions about this policy, a cancellation or your order, please use our Contact page or contact us at:

Dr. Mahnoor Ayoub, trading as Microbes Decoded
Zakura, Hazratbal, near Kashmir University, Srinagar, Jammu and Kashmir – 190006, India
Email: talha26830@gmail.com
Phone: +91 6005736612